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Serving the hospitality industry

With Aetna Industry Solutions, you get a bundled benefits offering customized for the unique health needs of your diverse workforce.

hotel receptionist smiling

Care and support for their unique needs

Health is a personal journey. So members get convenient access to care and support to them reach their best health along the way.

Convenient worksite care

Members get access to in-network preventive and wellness care right at work.

Cost-share differential

This optional plan design helps lower members’ out-of-pocket costs when their children aged 18 and under visit a primary care doctor or urgent care center.

24/7 member support

Member service reps are available anytime to help members find a doctor, navigate benefits and understand their bill.

Aetna Concierge program

A high-touch team, specially trained in the hospitality work culture, helps members understand and use your healthcare benefits, programs and resources effectively.

Onsite wellness consultants

Wellness consultants define and oversee well-being strategies, right at your worksite, for a more personal level of benefits insight.

Well-being tools

We’re creating video and audio content, in English and Spanish, to help members manage their mental well-being.

Personalized outreach

Maid making bed in hotel room

Personalized outreach

From reaching a health goal to managing a condition, every member’s health journey is unique. We’re reaching out with the right resources, at the right time, to help them navigate theirs.


  • Custom workflows promote preventive care, address emergency room use, and more.
  • Dedicated clinical support handles everything from precertification to chronic care management.
  • Optional employee assistance programs are available to support members with legal, parenting, money or even emotional matters.
  • With a telemedicine buy-up, members can see a licensed doctor and receive treatment for acute conditions anytime via phone, web or mobile app.

Culturally relevant outreach

Culturally relevant outreach

We meet your members where they are. So even if they’ve never had insurance, our bilingual service teams can help them understand their options, enroll in a plan and more.?


  • Spanish educational content?is available through video, in print, by phone and on the web.
  • Member enrollment materials are available in Spanish to remove language barriers.
mother making phone call while holding baby and using laptop

Aetna Industry Solutions

Bundled benefits and support tailored to your hospitality team.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.